Privacy Policy

Last updated: 7 October 2026

This Privacy Policy explains how Agnese Bluma, trading as Kangoo Club Southend, collects, uses, stores and protects personal information when you visit our website, make a booking, contact us or participate in our classes and services.

The ICO recommends that privacy notices clearly explain who the business is, what information is collected, why it is used, the lawful basis, who it is shared with, how long it is retained and what rights individuals have.

1. Who We Are

Kangoo Club Southend is operated by:

Agnese Bluma, sole trader, trading as Kangoo Club Southend

Business address:
Mondays - Bournes Green Chase, Southend-on-Sea SS1 3RB
Tuesdays - Thorpe Bay Seafront
Wednesdays - St Luke's Rd, Southend-on-Sea SS2 4AB
Thursdays - Philpott Ave, Southend-on-Sea SS2 4RL
Saturdays - Hinguar St, Shoeburyness SS3 9AN
United Kingdom

Email: kangooclubsouthend@gmail.com
Telephone: +44 7443 155991

For data protection purposes, Agnese Bluma is responsible for the personal information processed by Kangoo Club Southend.

2. Information We Collect

Depending on how you interact with us, we may collect:

• your name;

• email address;

• telephone number;

• billing and payment information;

• booking and attendance information;

• shoe size;

• body weight where reasonably required for appropriate equipment selection;

• information you voluntarily provide about injuries, medical conditions, pregnancy, recent surgery, medication, balance issues or other circumstances relevant to safe participation;

• communications between you and Kangoo Club Southend;

• photographs or videos where you participate in content captured at classes or events; and

• technical information about your use of our website, including cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

• process and manage bookings;

• provide classes and other services;

• select and fit appropriate Kangoo Jumps® equipment;

• communicate with you about your booking;

• notify you of changes to classes, venues or schedules;

• process payments;

• respond to enquiries;

• maintain booking and attendance records;

• manage health and safety;

• deal with complaints;

• improve our services and website;

• comply with legal and financial obligations;

• protect our business, customers and instructors; and

• send marketing communications where we have an appropriate lawful basis.

4. Our Lawful Bases for Processing

Depending on the circumstances, we may process personal information because:

• it is necessary to perform a contract with you or take steps at your request before entering into a contract;

• we have a legal obligation to process it;

• we have a legitimate interest in operating, managing and improving our business, provided those interests are not overridden by your rights; or

• you have given consent where consent is required.

We will only use your information for purposes that are compatible with the reason it was collected.

5. Health and Safety Information

Information about health is special category personal data under UK data protection law. Where we collect such information for participation and safety purposes, we must have both an appropriate Article 6 lawful basis and an Article 9 condition for processing. ICO

We will only request health information that is reasonably relevant to your participation and safety. Where we rely on consent for processing health information, that consent will be explicit and you may withdraw it, although withdrawing information necessary for safe participation may mean that we cannot provide the relevant service.

6. Payment Information

Payments made through our website may be processed by third-party payment providers, including Stripe. We do not normally receive or store your complete payment card details. Payment providers process payment information according to their own terms, privacy policies and security requirements.

7. Website, Hosting and Booking Technology

Our website and online booking system may collect technical information such as:

• IP address;

• browser and device information;

• pages visited;

• website interaction information; and

• cookies or similar technologies.

This information may be used to operate, secure and improve the website and booking service.

8. Cookies

Our website may use cookies and similar technologies for essential functionality, preferences, analytics and, where applicable, marketing. Where consent is legally required, we will request consent before using the relevant cookies.

9. Who We Share Information With

Where reasonably necessary to operate Kangoo Club Southend, we may share relevant information with trusted service providers, including:

• website and hosting providers;

• booking and scheduling platforms;

• payment processors;

• email and communication providers;

• cloud and IT service providers;

• professional advisers;

• insurers where reasonably necessary; and

• legal, regulatory or law-enforcement authorities where required by law.

We do not sell your personal information.

10. Marketing

We may contact you about Kangoo Club Southend classes, events, workshops and related services where we have an appropriate lawful basis to do so. You can unsubscribe from marketing communications at any time. You can also contact us directly and ask us to stop sending marketing communications.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• provide our services;

• maintain financial and business records;

• comply with legal obligations;

• deal with complaints or disputes; and

• establish, exercise or defend legal claims.

Different types of information may therefore be retained for different periods. Where we no longer need personal information, it will be securely deleted or anonymised where appropriate.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of information;

• request restriction of processing;

• object to certain processing;

• withdraw consent where processing is based on consent; and

• request data portability where applicable.

The rights available to you depend on the lawful basis for the processing.

To exercise your rights, contact:

kangooclubsouthend@gmail.com

13. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

14. Children

Some Kangoo Club Southend services or events may be available to children or young people where specifically stated. Where we provide services to children, we may collect information reasonably necessary for registration, parental/guardian consent, safeguarding and safe participation. We will handle children's personal information with appropriate care and only for legitimate purposes.

15. Third-Party Services and Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on the Kangoo Club Southend website together with the date it was last updated.

17. Contact and Complaints

If you have questions about this Privacy Policy or how we use your information, please contact:

Agnese Bluma trading as Kangoo Club Southend

Email: kangooclubsouthend@gmail.com
Telephone: +44 7443 155991

If you are unhappy with how we handle your personal information, you can first contact us so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO). The ICO recommends that businesses tell people both how to complain to the business and that they can complain to the ICO.